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What You Need to Know Before You Use Bengal Bit

operates under terms that define how accounts are opened, how payments move through bKash, Nagad, and Rocket, and what conditions apply depending on your location. Access and eligibility depend on your local law and the regions where this service is permitted.

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Bengal Bit What You Need to Know Before You Use Bengal Bit
ACCOUNT SECURITY AND DATA

How We Handle Your Account and Personal Data

We collect only the information needed to verify your account and process payments through bKash, Nagad, and Rocket. Your data is stored securely and is not shared with third parties outside of payment verification and regulatory requirements. You can request a copy of the data we hold on your account at any time by contacting support with your registered mobile number. Account access uses OTP verification tied to your mobile number — if you lose access to that number, contact support before attempting to update your credentials.

Data Retention We retain account data for as long as your account is active and for the period required under applicable Bangladesh regulations. Closed accounts are archived, not immediately deleted.
Cookie Policy We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from your browser settings at any time.
Account Security OTP login protects your account on mobile. If you receive an OTP you did not request, do not share it — contact support immediately to flag potential unauthorised access.
Data Requests To request, correct, or delete your personal data, contact support with your account mobile number and a brief description of your request. We aim to respond within a reasonable timeframe under applicable law.
CONTACT AND HELP

Reach Us About Any Legal or Account Query

If you have a question about how our terms apply to your account, or if you need to report a policy concern, our support team handles account and legal queries through the channels below. Response times vary; for urgent account issues, live chat is the fastest path.

Live Chat Available directly in the platform. Open the chat icon from any page and describe your account or policy question to connect with our team.
Email Support Send detailed queries about terms, account holds, or payment disputes to our support address. Include your registered mobile number in the message.
Help Centre Browse written answers on account eligibility, withdrawal conditions, and payment policies in the Help Centre, accessible from your account menu.

Common Questions About Our Legal Terms

These are the questions we hear most often about account eligibility, data handling, and how our terms apply in Bangladesh.

Eligibility depends on your local law and the regions where this service is permitted. You must be of legal age in your jurisdiction and not located in a restricted region.

Accounts that cannot be verified may be suspended. Withdrawals are held until your wallet — bKash, Nagad, or Rocket — is confirmed as registered in your name.

No. The wallet used for deposits and withdrawals must be registered to the same person as the Bengal Bit account. Third-party wallet transactions are not permitted under our terms.

Contact support through live chat or email with your registered mobile number. State that you are making a data access request and we will respond as required under applicable law.

Contact support immediately. Do not share any OTP you receive. We can place a temporary hold on your account while the access issue is reviewed.

Terms are updated when platform conditions or regulations change. The current version is always on this page. Continuing to use the platform after an update means you accept the revised terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.