Reference

Terms and Conditions for Bengal Bit

These terms set out what you agree to when you access Bengal Bit and how we handle your account, payments, and use of the platform. Access and eligibility depend on your local law and the regions where this service is permitted.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law and region dependentAccount security obligationsFair use policy applies
Bengal Bit Terms and Conditions for Bengal Bit
HOW WE PROTECT YOUR ACCOUNT

Data Handling and Account Security

Data We Hold

We store your registration details and transaction records for as long as your account is active and as required by applicable regulations. You can request a summary of your data by contacting support.

Wallet Security

Your bKash, Nagad, or Rocket number is stored in encrypted form and used only for verifying withdrawals back to your registered wallet. We do not share it with third parties outside of payment processing.

Account Access Controls

Login requires OTP verification to your registered mobile number. If you suspect unauthorised access, use the account lock option or contact support immediately to freeze your wallet activity.

Requesting Changes

To update your registered wallet or personal details, submit a verified request through the account settings page. Changes to payment wallets require identity confirmation before they take effect.

TERMS CONTACT PATHS

Reach Us About These Terms

Live Chat Use the chat widget in your account to raise a question about these terms. Our support team can clarify specific clauses and account-level decisions during available hours.
Email Support Send a detailed query about your account terms or a payment dispute to our support email. Include your registered wallet number — bKash, Nagad, or Rocket — so we can locate your account quickly.
Account Help Centre The Help Centre inside your account dashboard covers common terms questions — account closure, wallet change requests, and eligibility queries — without needing to contact support directly.

Common Questions About These Terms

These answers cover the questions we see most often about account eligibility, payment rules, and your rights under these terms. If something is not covered here, reach out through the support channels above.

You must be of legal age in your jurisdiction and accessing the platform from a region where the service is permitted. Eligibility is confirmed during registration and may be reviewed at any time under these terms.

No. Your deposit wallet — bKash, Nagad, or Rocket — must be registered in your own name and match the identity on your Bengal Bit account. Third-party wallets are not accepted and may result in account suspension.

We may restrict, suspend, or close your account depending on the nature of the breach. Any balance in your account wallet will be handled according to our payment verification and dispute process before funds are returned.

Contact our support team via live chat or email with your registered mobile number. We will compile your account and transaction records and provide them within a reasonable timeframe as required by applicable rules.

We may update these terms at any time. We aim to notify you through your account dashboard or registered contact when a significant change is made. Continued use of Bengal Bit after an update constitutes acceptance of the revised terms.

Check the transaction reference in your Nagad or Rocket app first. If the transfer shows as complete but your Bengal Bit wallet was not credited, contact support with the reference number so we can trace and resolve it.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.